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My company performed an HVAC service call for one of there customers in Maryland, fixed the problem, and got the authorization code for payment of $250.00. That was back in December of 2013. They give you every excuse in the book including " we mailed the check to the...
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#657004
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Company is non-responsive and has failed to deliver. Including but not limited to answering emergency phone line per contract terms. Company is non-responsive and customer service in my experience with them is non-existent. Almost impossible to even get somebody to...
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1.0
I didn't like
  • Customer service
  • Deceptive business practices
  • Service and lack there of
#641432
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I have home warranty with Stanley now and is now in the process of canceling my service with them. I signed up with them back in December and has had a problem with my washer for several months now and got in contact with them about a month in a half ago about the...
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Caruthersville, Missouri
I didn't like
  • Hours on hold snd disconnect
  • Deceptive company
  • Lack of service
#640416
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Stanley Warranty Warranty Review

Stanley Warranty
#584520
I called about a leak and its been weeks and i have not heard anything,,,and when i call they answer and hang up,,,very disappointing
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Poor Customer Service Review

Stanley Warranty
#532092
Stanley home Warrnty is horrible horrible service, should within 30 days pay claim check , but after 6 months never get yet, called million times , nobody solve , that's fraud!
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Stanley Warranty Warranty Review

Stanley Warranty
#507884
Bought stanley warranty amonth ago. I had problem with microwave. No one ever came out to fix it. They also never answer the phone. Once u get ahold of someone u get disconnected. Fraud company.
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Purchased a two year plan. Several months in, I called for service. It took several attempts and finally I received an email that I would be contacted by the service company to set up an appointment. Never happened. After two weeks of unanswered, and mostly dropped...
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1.0
I didn't like
  • Not getting warranty work done
  • Lack of service
  • Deceptive practices
#631152
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I have been reading the reviews and I notice that all the stories are the same as my story. I paid for 15 months/$600.00 later before I needed service and when I did need service no one was there. They never-ever answer the phones. I used every option they had on there...
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#630029
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This company is a fraud i signed up February 17 2015 for a auto extended warranty for my mothers car i read some of there review and they are all negative and completely correct about this company so i called them because i never received my welcome package that they...
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#627043
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I signed up in August 2014 and never had a problem till I filed a claim in March 2015 on my cooktop. I never got any response after email and phone calls. I would get hung up on. They finally sent me an email stating a technician would be contacting me within 24 hours....
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I didn't like
  • Customer service
  • Deceptive practices
  • Service
#622973
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I have bought a home warranty for my rental property. I have been paying this company for 13 months. The contract was for 12 months only. On the 13th one I have called to cancel the insurance. I have given them the property address of my rental property. They looked it...
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1.0
I didn't like
  • Deceptive company
#620369
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I did not check reviews about company before buying 3 policies from them. Filled 5 claims and company did not honor single service request..Following up with them for last 4 months, to my surprise, what I received is threatening email. Company has no intention to...
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#620245
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Stanley Home Warranty does not return service calls in a timely manner and does not pay bills. We have two policies with them and have had no repair needs for one house. For the other house we had two service calls. We called the claim number and it ended up in...
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1.0
Lago Vista, Texas
I liked
  • Price of warranty
I didn't like
  • Deceptive practices
  • Deceptive way of doing business
  • Not getting warranty work done
#619765
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